Toronto, ON, Canada, July, 2019 -- Telax, a Cloud Contact Center software provider, announced its exceptional results in the categories of Quality of Support and Net Promoter Score, as tracked by G2 Crowd.
In the service category of Contact Center Infrastructure, Telax has placed consistently in the High Performer Quadrant – and this new data confirms and bolsters the company’s ranking
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"One of our core values is delivering remarkable results to all stakeholders, and the G2 results validate our fulfillment of that promise," says Joseph Herdé, Telax Chief Commercial Officer. "Independent, verified, customer-driven feedback is the gold standard, and that’s why we’re so excited to share these outcomes from G2. The data provides excellent directional validation as we continue to pursue our mission of remarkable results for partners and customers."
Across all Contact Center Infrastructure (CCI) vendors, Telax ranks highly for Quality of Support for the second consecutive quarter.
Another key measure is Net Promoter Score, or NPS - arguably the world’s most influential and widely adopted metric of customer experience. NPS is also considered a strong predictor of business growth, requiring a high satisfaction threshold in order for a customer to be considered a "promoter."
When sorting the G2 data by NPS score, another remarkable picture emerges. Against its top competitors, Telax claims the impressive number two spot
Posted by Veronica Silva Cusi, news correspondent
Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 110,000 business customers and 6,500 active partners rely on Intermedia for greater reliability and productivity. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA).
About G2 Crowd, Inc.:
G2 Crowd, the world’s leading business software review platform, leverages its 33,000-plus user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by more than $4.5 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research.
Published: Friday, August 2, 2019
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