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News : Telax Named a Leader in 2019 G2 Crowd Reports on Cloud Contact Center Software

#contactcenterworld, @intermedia_net, @g2crowd

Toronto, ON, Canada, July, 2019 -- Telax, a Cloud Contact Center software provider,  announced its exceptional results in the categories of Quality of Support and Net Promoter Score, as tracked by G2 Crowd. 

In the service category of Contact Center Infrastructure, Telax has placed consistently in the High Performer Quadrant – and this new data confirms and bolsters the company’s ranking


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"One of our core values is delivering remarkable results to all stakeholders, and the G2 results validate our fulfillment of that promise," says Joseph Herdé, Telax Chief Commercial Officer. "Independent, verified, customer-driven feedback is the gold standard, and that’s why we’re so excited to share these outcomes from G2. The data provides excellent directional validation as we continue to pursue our mission of remarkable results for partners and customers."

Across all Contact Center Infrastructure (CCI) vendors, Telax ranks highly for Quality of Support for the second consecutive quarter.

Another key measure is Net Promoter Score, or NPS - arguably the world’s most influential and widely adopted metric of customer experience. NPS is also considered a strong predictor of business growth, requiring a high satisfaction threshold in order for a customer to be considered a "promoter."

When sorting the G2 data by NPS score, another remarkable picture emerges. Against its top competitors, Telax claims the impressive number two spot

#contactcenterworld, @intermedia_net, @g2crowd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Intermedia:
Company LogoIntermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 110,000 business customers and 6,500 active partners rely on Intermedia for greater reliability and productivity. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA).
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About G2 Crowd, Inc.:
Company LogoG2 Crowd, the world’s leading business software review platform, leverages its 33,000-plus user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by more than $4.5 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Friday, August 2, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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