News : TelcoAlert Announces New Call Center Solutions
San Diego, CA, Dec 12, 2014 -- TelcoAlert, a provider of hosted monitoring and load testing solutions, announces new offerings for monitoring Interactive Voice Response (IVR) systems and performing call center/telecom load testing.
"TelcoAlert's goal is to educate customers on the benefits of cost effective IVR monitoring and load testing solutions for even the smallest companies. Up until now, load testing was so cost prohibitive that it was out of reach for most small businesses." said Randy Pollestad, President and CEO of TelcoAlert. "We routinely work with companies who receive newly provisioned lines from major telecom carriers that are misconfigured or don't allow the promised call capacity. Load testing helps identify these problems before the lines go into production, allowing your business to provide a more reliable experience for your customers."
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Really Look After Your Best Customers?
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