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News : TelcoBridges Announces FreeSBC Availability on Amazon Web Services

#contactcenterworld, @TelcoBridges, @awscloud

Montreal, Canada, Sept, 2018 -- TelcoBridges, ag designer and manufacturer of carrier-grade Tmedia VoIP gateways and the FreeSBC virtual session border controller, announced that its virtual session border controller software is now available on the Amazon Web Services on-demand cloud computing platform.

Telcobridges is offering three AWS options:

Fully Hosted FreeSBC Evaluation on AWS, FreeSBC as an Amazon Machine Image (AMI), FreeSBC AMI without support

"As the industry continues to gravitate towards cloud-based services, we’re making it easier for service providers to access FreeSBC via AWS, and deploy it live on their networks to facilitate interconnections with their subscribers and other carriers," said TelcoBridges’ CEO Gaetan Campeau. "Since our launch less than one year ago, more than 5 million FreeSBC session licenses have been downloaded - and our move to AWS will further accelerate adoption by giving prospects additional avenues to adopt our market-leading technology."

#contactcenterworld, @TelcoBridges, @awscloud
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Posted by Veronica Silva Cusi, news correspondent
Source: TelcoBridges


About TelcoBridges:
Company LogoTelcoBridges designs and manufacture of carrier grade, high performance, and high-density Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
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About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Wednesday, September 19, 2018

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2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 
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