Montreal, Quebec, Canada, July 18, 2018 -- TelcoBridges, a designer and manufacturer of carrier-grade Tmedia VoIP gateways and the FreeSBC, announced that Marcatel is deploying TelcoBridges’ FreeSBC technology to assist call centers that utilize Marcatel’s SIP Trunking services.
Marcatel S.A. de C.V. is a Mexican telecommunications company that provides customized products and services to national and international carriers. Marcatel’s large optical fiber network interconnects Mexico, USA, Canada, South America, Europe and Asia.
Some of the outbound contact centers that Marcatel serves pose new challenges for its network. Call center customers that use high-speed dialers could potentially overwhelm Marcatel’s core switches and degrade services across its entire customer base – unless each customer’s aggregate call attempt traffic can be managed on the edge of the network at each customer’s premise.
To address this issue, Marcatel deployed TelcoBridges’ FreeSBC software at SIP Trunking customer sites, on COTS servers and as a Virtualized Network Function (VNF) to intelligently manage voice traffic according to call-per-second limits specified by each customer’s SLA. TelcoBridges’ proprietary intelligent algorithms detect and gracefully manage overages, queuing and delaying call attempts that exceed contractual limits. FreeSBC’s management web portal enables Marcatel technicians to monitor and remotely adjust call-rate limits on a per-customer basis. The FreeSBC web portal simplifies configuration changes and eliminates the need for difficult command-line interaction typically found in competing SBCs.
"We required a solution that was easy to install, affordable, available immediately and also fully supported," said Sergio R. López, Engineering Manager at Marcatel. "TelcoBridges’ FreeSBC meets all our needs: it provides the functionality we need, and the ISO installation process has allowed our technicians to quickly install and activate SIP-Trunking services. We’ve also added full support and TelcoBridges TB-Analytics – which have immediately provided ROI, via the call recording and tracing features, which we’ve used to diagnose and fix some network issues for our customers."
"Marcatel’s deployments illustrate the three best things about the FreeSBC: it’s affordable, it can be deployed immediately, and it provides carrier grade functionality," said TelcoBridges’ Senior Director of Product Marketing Alan Percy.
Posted by Veronica Silva Cusi, news correspondent
TelcoBridges designs and manufacture of carrier grade, high performance, and high-density Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
Published: Friday, July 20, 2018
|1.)||Acqueon Technologies Inc.|
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|3.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.
Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.
Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
|7.)||Cloud IT Services GmbH|
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.
All rates include:
Instant Call Reports
Call Layout after Completion
Your Own Caller ID
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.
- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding
Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.
We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!