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News : TelcoBridges’ FreeSBC Selected by Marcatel to Improve Contact Center Services

#contactcenterworld, @TelcoBridges, @marcatelcom

Montreal, Quebec, Canada, July 18, 2018 -- TelcoBridges, a designer and manufacturer of carrier-grade Tmedia VoIP gateways and the FreeSBC, announced that Marcatel is deploying TelcoBridges’ FreeSBC technology to assist call centers that utilize Marcatel’s SIP Trunking services.

Marcatel S.A. de C.V. is a Mexican telecommunications company that provides customized products and services to national and international carriers. Marcatel’s large optical fiber network interconnects Mexico, USA, Canada, South America, Europe and Asia.


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Some of the outbound contact centers that Marcatel serves pose new challenges for its network. Call center customers that use high-speed dialers could potentially overwhelm Marcatel’s core switches and degrade services across its entire customer base – unless each customer’s aggregate call attempt traffic can be managed on the edge of the network at each customer’s premise.

To address this issue, Marcatel deployed TelcoBridges’ FreeSBC software at SIP Trunking customer sites, on COTS servers and as a Virtualized Network Function (VNF) to intelligently manage voice traffic according to call-per-second limits specified by each customer’s SLA. TelcoBridges’ proprietary intelligent algorithms detect and gracefully manage overages, queuing and delaying call attempts that exceed contractual limits. FreeSBC’s management web portal enables Marcatel technicians to monitor and remotely adjust call-rate limits on a per-customer basis. The FreeSBC web portal simplifies configuration changes and eliminates the need for difficult command-line interaction typically found in competing SBCs.

"We required a solution that was easy to install, affordable, available immediately and also fully supported," said Sergio R. López, Engineering Manager at Marcatel. "TelcoBridges’ FreeSBC meets all our needs: it provides the functionality we need, and the ISO installation process has allowed our technicians to quickly install and activate SIP-Trunking services. We’ve also added full support and TelcoBridges TB-Analytics – which have immediately provided ROI, via the call recording and tracing features, which we’ve used to diagnose and fix some network issues for our customers."

"Marcatel’s deployments illustrate the three best things about the FreeSBC: it’s affordable, it can be deployed immediately, and it provides carrier grade functionality," said TelcoBridges’ Senior Director of Product Marketing Alan Percy.

#contactcenterworld, @TelcoBridges, @marcatelcom

Posted by Veronica Silva Cusi, news correspondent
Source: TelcoBridges


About TelcoBridges:
Company LogoTelcoBridges designs and manufacture of carrier grade, high performance, and high-density Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
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Today's Tip of the Day - Choose Your Rota!

Read today's tip or listen to it on podcast.

Published: Friday, July 20, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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