News : TelcoBridges’ FreeSBC Selected by Marcatel to Improve Contact Center Services
Montreal, Quebec, Canada, July 18, 2018 -- TelcoBridges, a designer and manufacturer of carrier-grade Tmedia VoIP gateways and the FreeSBC, announced that Marcatel is deploying TelcoBridges’ FreeSBC technology to assist call centers that utilize Marcatel’s SIP Trunking services.
Marcatel S.A. de C.V. is a Mexican telecommunications company that provides customized products and services to national and international carriers. Marcatel’s large optical fiber network interconnects Mexico, USA, Canada, South America, Europe and Asia.
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Some of the outbound contact centers that Marcatel serves pose new challenges for its network. Call center customers that use high-speed dialers could potentially overwhelm Marcatel’s core switches and degrade services across its entire customer base – unless each customer’s aggregate call attempt traffic can be managed on the edge of the network at each customer’s premise.
To address this issue, Marcatel deployed TelcoBridges’ FreeSBC software at SIP Trunking customer sites, on COTS servers and as a Virtualized Network Function (VNF) to intelligently manage voice traffic according to call-per-second limits specified by each customer’s SLA. TelcoBridges’ proprietary intelligent algorithms detect and gracefully manage overages, queuing and delaying call attempts that exceed contractual limits. FreeSBC’s management web portal enables Marcatel technicians to monitor and remotely adjust call-rate limits on a per-customer basis. The FreeSBC web portal simplifies configuration changes and eliminates the need for difficult command-line interaction typically found in competing SBCs.
"We required a solution that was easy to install, affordable, available immediately and also fully supported," said Sergio R. López, Engineering Manager at Marcatel. "TelcoBridges’ FreeSBC meets all our needs: it provides the functionality we need, and the ISO installation process has allowed our technicians to quickly install and activate SIP-Trunking services. We’ve also added full support and TelcoBridges TB-Analytics – which have immediately provided ROI, via the call recording and tracing features, which we’ve used to diagnose and fix some network issues for our customers."
"Marcatel’s deployments illustrate the three best things about the FreeSBC: it’s affordable, it can be deployed immediately, and it provides carrier grade functionality," said TelcoBridges’ Senior Director of Product Marketing Alan Percy.
Posted by Veronica Silva Cusi, news correspondent
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TelcoBridges designs and manufacture of carrier grade, high performance, and high-density Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
Published: Friday, July 20, 2018
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