Montreal, QC, Canada, Nov 21, 2019 -- TelcoBridges, a designer and manufacturer of carrier-grade virtual session border controllers and Tmedia VoIP gateways, announced that it has joined the Cloud Communications Alliance (CCA) – the industry peer association dedicated to fostering the growth of cloud communications services.
The CCA represents the needs and initiatives of enterprise users, service providers, analysts, vendors and platform providers to ensure their collective ideas are represented at the highest levels throughout the industry. CCA members include the technologists and thought-leaders who continue to advance cloud-based services by educating businesses on the best ways to build, sell and scale their enterprise communications systems.
"The continued evolution of cloud-based services requires a transition to business models based on scalable subscriptions," said TelcoBridges’ Chief Marketing Officer Alan Percy. "FreeSBC and ProSBC are ideally suited to help service providers make this type of transition, and we’re looking forward to working with our CCA colleagues to help the industry deliver scalable communications, reduce capital costs and swiftly address changing business conditions."
"International collaboration is key to the continued growth of cloud communications and TelcoBridges’ innovative technology and business model have been adopted by thousands of customers in more than 100 countries around the globe," said CCA Chairman Clark Peterson. "We’re pleased to welcome TelcoBridges to the alliance and we look forward to their continued contributions to our industries’ growth."
Posted by Veronica Silva Cusi, news correspondent
TelcoBridges designs and manufacture of carrier-grade Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
Published: Friday, November 22, 2019
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.
Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...