Montreal, QC, Canada, Aug 20, 2019 -- TelcoBridges, a designer and manufacturer of carrier-grade virtual session border controller software and Tmedia VoIP gateways, announced that telecommunications market research firm GlobalData has profiled the new ProSBC Virtual Session Border Controller for Service Providers and Enterprises in its most recent Market Disruptor Report.
In its report, GlobalData cites TelcoBridges as a "Market Disruptor" by detailing how the established provider of traditional gateway products has embarked on a dramatic approach to disrupt traditional SBC economics with the FreeSBC product and the subscription-based ProSBC. These two SBC offerings are ushering in a growing number of use-cases, while maintaining the advantage of very low cost of entry.
The report states: "TelcoBridges’ FreeSBC approach has proven instrumental in allowing customers to validate virtualized SBC solutions and enable innovative new use cases." And TelcoBridges "has wisely recognized that many users require more sophisticated services requiring additional horsepower and more features, which are available via ProSBC."
"Our Market Disruptor report recognizes companies that challenge the status quo in established markets with new and innovative models that redefine a segment's value chain," said GlobalData’s John Byrne. "TelcoBridges is a well-established and respected player in the telecom equipment market and its ProSBC and FreeSBC offerings fit our Disruptor category perfectly, given their ability to extend innovative SBC use cases to customers without the CAPEX shock factor.".
"The FreeSBC and ProSBC offerings complement our full portfolio of VoIP gateways, signaling gateways, transcoding gateways and hybrid SBC gateways, and the massive market adoption we’ve seen for the FreeSBC has helped to expand our addressable market within the service provider and enterprise segments," said TelcoBridges’ Chief Marketing Officer Alan Percy. "We’re pleased to see that GlobalData has recognized and validated these developments via their report."
Posted by Veronica Silva Cusi, news correspondent
TelcoBridges designs and manufacture of carrier-grade Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
Published: Thursday, August 22, 2019
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Multilingual Customer Service
Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.
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Contact Center Services
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CGI Canadian Technical Service Desk is a large, well-established, service supporting more than 100 clients and employing over 550 employees. It is underpinned by a mature ITIL aligned Service Management framework, with processes dynamically adapted for multi-sourced delivery environments, and aligned with the ISO/IEC20000 Standard.
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With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology, and telecom. The company's innovative, scalable and...