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News : TelcoBridges’ ProSBC Simplifies Illegal Robocaller Blocking With YouMail Integration

#contactcenterworld, @TelcoBridges

Montreal, QC, Canada, Feb 16, 2021 -- TelcoBridges, a designer and manufacturer of carrier-grade virtual session border controller software and Tmedia VoIP gateways, announced an Integration Partnership with YouMail that enables ProSBC customers to block illegal robocallers "on the fly." The combination of ProSBC and YouMail is aimed at U.S. Service providers, hosted IP-PBX providers, UCaaS providers, TDM service providers and essentially any provider offering voice services.

"Service providers in the US have been given a mandate by the FCC to implement some form of robocall mitigation on their networks by June 2021," said Alan Percy, CMO at TelcoBridges. "A service provider can very quickly deploy ProSBC in their upstream calling path, and use our YouMail Integration to detect and mitigate illegal robocalling in its tracks."

TelcoBridges’ ProSBC is a scalable virtual session border controller, used to protect and manage traffic on service provider and enterprise networks. With the YouMail Integration, ProSBC can detect & redirect suspicious callers and document abuse - helping providers meet the FCC mandate for mitigation. 

"This joint integration gives service providers a turn-key robocall mitigation solution they can deploy in their networks with 100% confidence," said YouMail’s CTO, Mike Rudolph. "It enables them to quickly begin protecting their subscribers and comply with impending FCC mandates."

#contactcenterworld, @TelcoBridges

Veronica Silva Cusi, news correspondent
Source: TelcoBridges


About TelcoBridges:
Company LogoTelcoBridges designs and manufacture of carrier grade, high performance, and high-density Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
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About YouMail, Inc.:
YouMail, Inc. provides imaginative, intelligent, cloud-based telecommunication services. The YouMail Robocall Index™, which since its launch in in September 2015 has emerged as the nation's definitive source on robocalling data for telecom carriers, smartphone and app companies, and public policymakers. Headquartered in Irvine, Calif., YouMail, Inc. was founded in 2007 and is privately funded.
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Today's Tip of the Day - Ask How Can I Help..

Read today's tip or listen to it on podcast.

Published: Thursday, February 18, 2021

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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