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News : TelcoBridges’ ProSBC Simplifies Illegal Robocaller Blocking With YouMail Integration

#contactcenterworld, @TelcoBridges

Montreal, QC, Canada, Feb 16, 2021 -- TelcoBridges, a designer and manufacturer of carrier-grade virtual session border controller software and Tmedia VoIP gateways, announced an Integration Partnership with YouMail that enables ProSBC customers to block illegal robocallers "on the fly." The combination of ProSBC and YouMail is aimed at U.S. Service providers, hosted IP-PBX providers, UCaaS providers, TDM service providers and essentially any provider offering voice services.

"Service providers in the US have been given a mandate by the FCC to implement some form of robocall mitigation on their networks by June 2021," said Alan Percy, CMO at TelcoBridges. "A service provider can very quickly deploy ProSBC in their upstream calling path, and use our YouMail Integration to detect and mitigate illegal robocalling in its tracks."

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TelcoBridges’ ProSBC is a scalable virtual session border controller, used to protect and manage traffic on service provider and enterprise networks. With the YouMail Integration, ProSBC can detect & redirect suspicious callers and document abuse - helping providers meet the FCC mandate for mitigation. 

"This joint integration gives service providers a turn-key robocall mitigation solution they can deploy in their networks with 100% confidence," said YouMail’s CTO, Mike Rudolph. "It enables them to quickly begin protecting their subscribers and comply with impending FCC mandates."

#contactcenterworld, @TelcoBridges

Veronica Silva Cusi, news correspondent
Source: TelcoBridges


About TelcoBridges:
Company LogoTelcoBridges designs and manufacture of carrier-grade Session Border Controllers and VoIP media gateways which bridge telco operators. TelcoBridges and their accredited partners (consisting of valued-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tsbc™ (session border controllers) Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment).
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About YouMail, Inc.:
YouMail, Inc. provides imaginative, intelligent, cloud-based telecommunication services. The YouMail Robocall Index™, which since its launch in in September 2015 has emerged as the nation's definitive source on robocalling data for telecom carriers, smartphone and app companies, and public policymakers. Headquartered in Irvine, Calif., YouMail, Inc. was founded in 2007 and is privately funded.
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Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Thursday, February 18, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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