Srikakulam, India, April, 2020 -- A tele-medicine call centre was launched at the Srikakulam Collectorate. Specialist doctors are available round-the-clock at the call centre in three shifts. This initiative was launched as outpatient services in all hospitals, public as well as private, have been shut down in the district following lockdown.
To avail the service, patients have to make a WhatsApp video call to speak to the doctors. A huge screen has been set up for the doctors to chat with patients, examine them and provide treatment. "We have provided treatment to 12 patients in four hours," Dr K Rani, a pulmonologist, said. Majority of those who called up the call centre suffer from fever, cough, cold among others.
The doctors have received about 50 calls from Tuesday evening from various patients. "We refer the patients to hospitals if the problems are severe in nature," Dr SVB Gupta, a psychiatrist, said. Apart from getting treated by the doctors, people can place the order for home delivery of medicines. This facility is available throughout the district. Speaking to TNIE, District Collector J Nivas said depending upon the severity of the health problem, the doctor will visit the patient’s home for providing treatment.
Transportation will be provided to the patients in case of emergency, he added. The doctors will visit the house of the patient for providing treatment for which district administration has tied up Indian Medical Association of Srikakulam branch, Nivas said.
Dr Satyanand (94412 92918), Dr Mala Venkata Rao (8309555700) and Dr Kelli Chinna Babu (9848277337) have come forward to provide treatment to patients for minor health problems. The call centre number is on 9490576658.
Order for home delivery of medicines can be placed at Balaji Medicals on 7730932580 and 7013647743, Shiva Bajali Medicals and General Stores on 9010942360 and 9703364650, Appolo Pharmacy-1 on 7995882847.
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, April 6, 2020
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
|3.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
|5.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Debt Recover, Collections
PH: +61 7 5660 6284
Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.
- Customer Service
- Walk In Center
- Service Desk
|9.)||Tru29 Outsource Solutions Inc.|
Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.
This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.