Vilnius, Lithuania, Jan 14, 2020 - Mobile operator Tele2 Lithuania has launched its own call centre, with units based in Vilnius and Kaunas. Consumer and business customers of the operator are served by the call centre over the phone as well as digital channels.
The operator has hired more than 40 employees for the service, and the number of staff is planned to increase to 100 in future.
Tele2 Lithuania previously outsourced the call-centre services to the company Transcom Worldwide Vilnius. It is expected that the new unit will take over responsibility for all customers from the partner by April.
The decision to end the outsourced call-centre was taken after the company found that its own unit is able to serve customers faster.
Posted by Veronica Silva Cusi, news correspondent
Tele2 AB is a major European telecommunications operator, with about 34 million customers in 10 countries. It serves as a fixed-line telephone operator, cable and Digital television provider, mobile phone operator and Internet service provider.
Published: Thursday, January 16, 2020
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