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News : Tele2 Russia Launches Contact Center for MVNO Partners

#contactcenterworld

Moscow, Russia, Aug 10, 2022 -- Tele2, a Russian mobile operator, has created the first service center for MVNO partners on the telecom market.

The solution is implemented on the basis of Tele2 contact centers and allows organizing a full cycle of customer service for virtual operators. The new solution will help MVNOs operating on Tele2's network organize 24/7 customer support. Companies will inform their users about products and special offers, answer questions, enable and disable additional services.

An additional advantage will be that the Tele2 remote service sites are located in different time zones: in Rostov-on-Don, Saransk, Chelyabinsk and Irkutsk. This will allow high-quality service to subscribers throughout the country. Using the resource of the contact center of the base operator is relevant both at the initial stage of the formation of an MVNO company, and for an already existing business.

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....CONTENT CONTINUED BELOW

Elena Yurina, Tele2 remote service director
In the conditions of oversaturation of the mobile communications market, the trend of developing the business of virtual operators continues. MVNO-companies work qualitatively with certain audiences, where the position of traditional mobile operators is not so strong. World experience in the development of the MVNO market shows that the next stage is the use of the expertise of the base operator for customer support of the audience of virtual providers.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thefastmode.com


About Tele2:
Company LogoTele2 AB is a major European telecommunications operator, with about 34 million customers in 10 countries. It serves as a fixed-line telephone operator, cable and Digital television provider, mobile phone operator and Internet service provider.
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Today's Tip of the Day - Capability And Reliability

Read today's tip or listen to it on podcast.

Published: Friday, August 12, 2022

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2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

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