News : Tele2 Russia Launches Customer Support on Viber
Moscow, Russia, Nov 22, 2016 -- Mobile operator Tele2 Russia has launched its public account on Viber, offering customer support over the messenger. The new service in the Viber application allows Tele2 Russia subscribers to keep updated on the company’s news and promotional events as well as solve issues regarding the use of the operator’s tariffs and services.
Tele2 Russia subscribers can consult call-centre employees who underwent a special training programme. All consultants have expanded skills to help solve complicated problems. In future, Tele2 Russia is planning to expand customer support in the messenger and launch a chat bot that will help clients check their balance, change tariff, activate or switch off options as well as find the nearest Tele2 Russia shop.
In 2015, the operator launched the customer support service over the Telegram application.
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Posted by Veronica Silva Cusi, news correspondent
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About Tele2 Russia:
Tele2 AB is a major European telecommunications operator, with about 34 million customers in 10 countries. It serves as a fixed-line telephone operator, cable and Digital television provider, mobile phone operator and Internet service provider.
Published: Wednesday, November 23, 2016
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