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News : Telecare Handling 100,000 Calls Every Six Months
Jan 30, 2014 -- The Telecare system, which for more than 20 years has provided a public service helping the elderly to continue living independently in their homes, is currently handling some 100,000 calls every six months. Approximately 75,000 calls are made to the Telecare call centre and a further 20,000 calls are made from the call centre to contact relatives of those using the service, their caregivers, or the emergency services. These figures are expected to increase following the recent launch of Telecareplus, which offers users increased and enhanced services.
Yiannos Michaelides, CEO at Go, said: "This invaluable service offered to the Maltese community is something Go cares about. The key to its success has been Malta’s phone network and the investment Go has made in it. The challenge was to find a way to further improve the service offered to the nearly 10,000 elderly who rely on it, in a way which was also economically viable. Go’s solution was to team up with emcare, a joint venture between Caremalta and IT company 6PM and the result was the launch of Telecareplus."
emcare intends to replace 2,500 units a year, starting off with those who upgrade to the Telecareplus service. This service offers valuable add-ons like pill dispensers, flood and gas detectors. The panic button can also be upgraded to a pendant which is also a fall detector. This is automatically triggered even if the person is unconscious.
"The automation of the system means that if the call centre cannot make contact with the subscriber, they will notify the next of kin, or relevant emergency services," Mr Bartolo concluded.
To be eligible for the subsidised service, you must either be over 60, or have a chronic disease or disability.
Telecareplus is based on a pendant worn by the subscriber. If you are feeling faint or fall and are on the floor and still conscious, you can press the panic button.
Telecareplus is based on an intelligent hub and the subscriber can interact with the government-run call centre. For example, if the panic button is hit, the call centre will call to verify what has happened and what service is required. There is also an intruder button – and if the subscriber does not respond to the call centre, the police are immediately alerted.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, January 31, 2014