News : Telecom Italia to Continue with Call Centre Spin Off
Italy, Feb 6, 2015 -- Telecom Italia has announced that it will press ahead with plans to spin off and rationalise its regional call centres after workers last month rejected a draft agreement to restructure the Caring Services division, which handles customer care activities.
The draft document signed with the trade unions Slc Cgil, Fistel Cisl, Uilcom Uil and Ugl Telecomunicazioni followed more than seven months of negotiations covering all the issues of the customer services sector, which has been badly hit by the ongoing Italian recession.
Although Telecom Italia had agreed to shelve the project to spin off the Caring Division included in the agreement signed with trade unions in 2013 with a view to maintaining operations at 41 of the 52 regional offices slated for closure, it has now announced that the spin off is back on again.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
In a statement Telecom Italia said the newly-created company will be part of the Telecom Italia Group, and its aim will be to "combine quality service to customers and the efficiencies needed to make the new company competitive in its sector of reference". The trade unions have unanimously rejected the company’s move, promising to continue monitoring the spin off process.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Mandatory Information
More Editorial From Telecom Italia
About Telecom Italia:
The Telecom Italia Group is an Italian enterprise belonging to the telecommunications sector. The Telecom Italia Group spans the entire advanced communications services chain - fixed and mobile telephony, the internet, media and new business solutions and systems - through TIM, Telecom Italia Media and Olivetti.
Published: Tuesday, February 10, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...