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News : BSNL, MTNL on Notice Over Poor Service Quality
New Delhi, India, Nov 23, 2015 -- The Telecom Ministry has issued notices to state-owned BSNL, MTNL and India Posts after Union Minister Ravi Shankar Prasad personally took note of citizen complaints over service quality on social media since July.
Prasad, who has over 4.65 lakh followers on Facebook, received the complaints relating to the three departments under his ministry.
"Till date, 102 notices have been issued to departments under this ministry and 64 have been resolved. BSNL now has an official page on Facebook to connect with people," an official said.
The Minister has asked BSNL and other concerns to use the social media, following which it held a workshop for officers in-charge of public grievance redressal in each telecom circle.
On top of that, BSNL has appointed an agency to look into issues raised by subscribers on social media sites.
When contacted, BSNL CMD Anupam Shrivastava confirmed that the complaint monitoring mechanism on social media is already up and running.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From BSNL
Bharat Sanchar Nigam Limited is an Indian state-owned telecommunications company headquartered in New Delhi, India. It was incorporated on 15 September 2000.
About Mahanagar Telephone Nigam Limited:
Mahanagar Telephone Nigam Limited is a state-owned telecommunications service provider in the metro cities of Mumbai and New Delhi in India and in the island nation of Mauritius in Africa.
Published: Thursday, November 26, 2015