CCW TV PROGRAMMING
The new office, which is being built on West Marketgait, will be home to around 1,000 staff, who are currently located at the company’s current premises on Ward Road.
The present office, which provides services such as customer service support to consumer and small business customers, was built in 1976.
Kate Forbes, Cabinet Secretary for Finance and Economy, took part in a ground-breaking ceremony at the new site with Rob Shuter, chief executive of BT Enterprise, today.
Ms Forbes said: "It was great to visit BT’s new Better Workplaces site, which represents another key milestone in Dundee’s £1 billion economic regeneration.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
"Our recently published National Strategy for Economic Transformation contains bold and ambitious actions - within the powers currently available to us - to deliver economic prosperity for all Scotland’s people and places.
"The state-of-the-art facility will provide nearly 1,000 quality jobs that will support individuals, communities and businesses to be better connected, whilst benefitting from technological innovation. This latest investment reinforces Dundee’s standing as a centre of technological excellence with a highly skilled workforce."
The new building, which will be based close to the waterfront, is expected to be completed in 2024.
Mr Shuter said: "BT is one of the largest employers in the Tayside area and we are excited to be able to continue investing in the area, and across Scotland. It is a positive time of regeneration in Dundee and we are thrilled to be part of that story by building our new state-of-the-art office which will become home to nearly 1,000 of our colleagues, securing vital jobs within the economy.
"Right now, our key industries are on the cusp of a technological revolution as Scotland prepares to make the switch from analogue to digital ways of working.
"Only businesses which make the leap will succeed and stay competitive - our role is to help them navigate that journey and our new Charter reflects the priorities that our business and public customers expect to see from BT. Our teams based at our Scottish offices, including Dundee, will be key to Scotland’s economic success."
Posted by Veronica Silva Cusi, news correspondent
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Friday, May 20, 2022
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
CCW TV PROGRAMMING