News : Intouch Advance Beats Competition to Clinch Contract
Saltaire, West Yorkshire, UK, Dec 30, 2015 -- Business telecommunications provider Intouch Advance has seen off competition to clinch a four -year contract.
The Saltaire-based specialist will provide turnkey telecoms services to UK mail order fulfilment company Kingstown Associates, based in East Yorkshire.
Intouch Advance is creating a contact centre with new fixed-line voice, high-speed data and internet services for Kingstown Associates at its Driffield base .
The project in three-phases due to be completed in January will move Kingstown to a cloud-based phone system. Intouch Advance will also provide training for Kingstown staff.
The new deal replaces several suppliers previously used by Kingstown Associates for its call centre services which created problems with basic telephony and call-centre reporting.
Paul Chambers, Kingstown Associates’ head of operations, said, "We needed to overcome several fundamental communications issues that were impacting our day-to-day operations. We’d been with our previous communications suppliers for over six years and had cost and technical ‘issues’ that needed ironing out.
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"Consolidating our suppliers into a single-source supplier has enabled us to move towards a cloud-based PBX platform. Forging a strong partnership to move the business forward is very important for us.
"Intouch Advance demonstrate a pedigree of converging telecoms and excellent service, so we are confident in putting all our communications needs into their hands. We wanted to cut costs, increase revenues and improve the efficiency of our infrastructure and operations.
Posted by Veronica Silva Cusi, news correspondent
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About Intouch Advance:
Intouch Advance is a business telecoms provider of mobile, internet, data and fixed lines for businesses in Yorkshire and the UK.
About Kingstown Associates:
Kingstown Associates offers services including Design & Print, Marketing, Warehousing, Order Processing and more.
Published: Thursday, December 31, 2015
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