News : Telefónica Argentina Hires Amdocs for BSS Transformation
Nov 5, 2014 --Telefónica Argentina and Amdocs have announced an extension to their existing partnership. Amdocs, the BSS provider, will assume responsibility for a wider array of BSS services transformation for the telco, including billing and ordering, and legacy systems integration.
Telefónica Argentina has previously collaborated with Amdocs, with transformation of BSS undertaken on the carrier’s wireless and wireline businesses in 2012 and 2014 respectively. In both instances, customer experience was the primary motivator for the BSS transformation, and it appears the telco is more than happy with the partnership’s fruitions so far.
The new agreement will see Amdocs’ services be applied to the management, maintenance, configuration, testing and training of multiple BSS systems for Telefónica Argentina, as well as third-party integration of applications.
Horacio Goldenberg, Telefónica Argentina’s CIO, believes that allowing Amdocs to take greater control over its BSS systems will afford the telco the flexibility to focus more on process and system simplification, leading to a more engaging and positive customer experience.
"Based on the success achieved so far, we are expanding our relationship with Amdocs by entrusting them to manage a broader range of our BSS systems," he said. "This will enable us to further simplify processes and systems so that we can deliver on our transformation goal of providing a consistent, advanced and simple customer experience across all channels – whether self-service or agent assisted, via the Web, call centre or retail store."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
More Editorial From Amdocs
Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
About Telefónica Argentina:
Telefónica Czech Republic is a major integrated operator in the Czech Republic. It is now operating almost seven million lines, both fixed and mobile, making it one of the world's leading providers of fully converged services. The organization offers the most comprehensive portfolio of voice and data services in this country. It is paying special attention to the exploitation of the growth potential, particularly in the data and Internet sector.
Published: Thursday, November 6, 2014