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News : Telefónica Awarded the 2020 European Competitive Strategy Innovation and Leadership Award

#contactcenterworld, @Telefonica, @Frost_Sullivan

London, UK, Sept. 23, 2020 -- Based on its recent analysis of the European hosted IP telephony and UCaaS market, Frost & Sullivan recognizes Telefónica with the 2020 European Competitive Strategy Innovation and Leadership Award. Telefónica stands out with its diversified hosted IP telephony and UCaaS portfolio, which delivers scalable and secure solutions for businesses looking to outsource their communications capabilities. Technologies from key partners such as Cisco, Microsoft Alcatel-Lucent Enterprise (ALE), and Unify enable Telefónica to compete in a continually evolving cloud communications market.

"Telefónica presents customers with options that address functionality, security, customization, existing technology investments, and IT expertise. Based on discussions with customers, it recommends and designs a solution anchored by the platform that best fits each specific customer. It bundles its communications services with productivity and business tools as well as extensive implementation and solution lifecycle support," said Elka Popova, VP of Connected Work Research. "Overall, Telefónica's hosted IP telephony and UCaaS solutions are competitively packaged and priced, and the company is positioned to serve the different customer segments both in Spain and globally."

Telefónica Tech Cloud Director, Hugo de los Santos adds, "We are proud to be recognized with the 2020 European Hosted IP Telephony and UCaaS Competitive Strategy Innovation and Leadership Award, and believe this is strong reflection of our customer centricity and continued focus on pushing the boundaries of innovation to support our customers achieve their business objectives whatever they may be."

"Network ownership and a vast portfolio of services differentiate Telefónica from smaller, next-generation providers offering hosted IP telephony and UCaaS services in Europe. However, Telefónica also remains nimble and highly innovative," noted Popova. "In 2020, with the outbreak of the COVID-19 pandemic, Telefónica was quick to respond with a variety of connectivity, secure remote access, and collaboration solutions.

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.

#contactcenterworld, @Telefonica, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Telefónica:
Company LogoTelefónica, S.A. is a Spanish broadband and telecommunications provider with operations in Europe, Asia, North America and South America,. Operating globally, it is the sixth-largest mobile network provider in the world.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Friday, September 25, 2020

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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