Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Telefónica Awarded the 2020 European Competitive Strategy Innovation and Leadership Award

#contactcenterworld, @Telefonica, @Frost_Sullivan

London, UK, Sept. 23, 2020 -- Based on its recent analysis of the European hosted IP telephony and UCaaS market, Frost & Sullivan recognizes Telefónica with the 2020 European Competitive Strategy Innovation and Leadership Award. Telefónica stands out with its diversified hosted IP telephony and UCaaS portfolio, which delivers scalable and secure solutions for businesses looking to outsource their communications capabilities. Technologies from key partners such as Cisco, Microsoft Alcatel-Lucent Enterprise (ALE), and Unify enable Telefónica to compete in a continually evolving cloud communications market.

"Telefónica presents customers with options that address functionality, security, customization, existing technology investments, and IT expertise. Based on discussions with customers, it recommends and designs a solution anchored by the platform that best fits each specific customer. It bundles its communications services with productivity and business tools as well as extensive implementation and solution lifecycle support," said Elka Popova, VP of Connected Work Research. "Overall, Telefónica's hosted IP telephony and UCaaS solutions are competitively packaged and priced, and the company is positioned to serve the different customer segments both in Spain and globally."

Telefónica Tech Cloud Director, Hugo de los Santos adds, "We are proud to be recognized with the 2020 European Hosted IP Telephony and UCaaS Competitive Strategy Innovation and Leadership Award, and believe this is strong reflection of our customer centricity and continued focus on pushing the boundaries of innovation to support our customers achieve their business objectives whatever they may be."

"Network ownership and a vast portfolio of services differentiate Telefónica from smaller, next-generation providers offering hosted IP telephony and UCaaS services in Europe. However, Telefónica also remains nimble and highly innovative," noted Popova. "In 2020, with the outbreak of the COVID-19 pandemic, Telefónica was quick to respond with a variety of connectivity, secure remote access, and collaboration solutions.

Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning, and customer satisfaction.

#contactcenterworld, @Telefonica, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Telefónica:
Company LogoTelefónica, S.A. is a Spanish broadband and telecommunications provider with operations in Europe, Asia, North America and South America,. Operating globally, it is the sixth-largest mobile network provider in the world.
Company RSS Feed   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - What Does Your Business Need?

Read today's tip or listen to it on podcast.

Published: Friday, September 25, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =