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News : Telefonica Deploys Amdocs B/OSS Platform in Chile, Peru
June 9, 2014 -- Telefonica has selected Amdocs for transformation projects in Chile and Peru.
By modernizing and standardizing Telefonica's business support systems (BSS) on Amdocs software, Telefonica subscribers in these countries will be able to move between all customer interaction channels, whether self-service or agent assisted, via the web, call center or at the retail store, across its entire quad-play offering – wireline, wireless, internet and TV.
Posted by Veronica Silva Cusi, news correspondent
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Telefónica, S.A. is a Spanish broadband and telecommunications provider with operations in Europe, Asia, North America and South America,. Operating globally, it is the sixth-largest mobile network provider in the world.
Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
Published: Tuesday, June 10, 2014