News : Telefonica Uses Cisco's HCS Platform for Business Customers
June 30, 2014 -- Telefonica is extending its corporate collaboration portfolio with Cisco’s Hosted Collaboration Solution (HCS) product to give large companies cloud-based access to a series of communications applications and services. These include Unified Communications, mobility and video, as well as a virtual contact centre and a complete suite of collaboration applications such as Cisco WebEx for web videoconferences and Cisco Jabber for accessing presence, instant messaging (IM), voice, video, voice messaging, desktop sharing and conferencing.
HCS will allow business customers to deploy their own virtualised contact centres in Telefonica data centres, giving them the same functions as if they were on-premise contact centres.
Posted by Veronica Silva Cusi, news correspondent
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Telefónica, S.A. is a Spanish broadband and telecommunications provider with operations in Europe, Asia, North America and South America,. Operating globally, it is the sixth-largest mobile network provider in the world.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, July 2, 2014