News : Telekom Srbija to Launch Mobile Virtual Banking Based on Avaya Platfrom
Belgrade, Serbia, Oct 9, 2017 -- US-based customer relationship management software developer Avaya said on Monday that Serbian state-controlled Telekom Srbija plans to introduce Mobile Virtual Banking services by using the technology platform of Avaya.
Customers will soon be able to manage all their banking needs through a dedicated mobile app that includes self-service options, text and video chat, and collaborative document creation, Avaya said in a statement. With its business applications and contact centre already integrated, virtual banking agents will have a complete view of each customer, enabling them to deliver the right experience from day one.
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Avaya has been working with Telekom Srbija since 2013 to transform the telco's customer service levels, deliver integrated experiences across all touch-points and provide a 360-degree view of customers.
The two companies implemented an omnichannel customer experience model that now links all Telekom Srbija teams. Contact centre agents at Telekom Srbija can now tap into a single source of intelligence on user history and network analytics, transforming the activity into a generator of profit, Avaya said.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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