News : Telemarketers are Ignoring the ‘No-Call’ Register
Melbourne, Australia, April 5, 2016 -- Companies are ignoring the national no-call register and inundating Australians with unwanted phone calls, according to reports.
The Herald Sun reported tens of thousands of Australians have accused various telemarketers of breaking the law by calling their households, culminating in about 40,000 complaints in the past two years.
Under the Do Not Call Register Act 2006, Australian telemarketers must not contact numbers registered on the Do Not Call Register, but thousands are claiming the register was not making any difference to the calls they receive.
In fact, 2016 marked the first year the Australian Communications and Media Authority (ACMA) had taken Federal Court action relating to the decade-old law.
Getaway Escapes PTY LTD, a travel company headed up by Queensland businesswoman Joanne Margaret Day is being accused of blocking caller IDs when making telemarketing calls – a practise that is not allowed under the legislation.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
It is alleged the company blocked caller IDs for a whopping 144,000 calls made in the year 2014, and that 5300 of those calls were made in contravention of the Do Not Call Register.
The register, which currently holds about 10.5 million Australian phone numbers, exempts charities, educational institutions and political parties from its rules.
Maximum penalties for breaching the industry standard are $50,000 for individuals and $250,000 for companies.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ignore The Issues At Your peril
Published: Wednesday, April 6, 2016
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...