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News : TeleMate’s Release is a Welcomed Answer for Overwhelmed IT, UC and Telecom Professionals in 2023

#contactcenterworld

Atlanta, GA, USA, Jan 26, 2023 -- TeleMate, a developer of vendor neutral unified communications, collaboration and contact center monitoring, analytics and reporting solutions, announces general availability of its Predictive 7.8 release. The release delivers a number of advancements that focus on enhanced customer journey visibility along with application and infrastructure monitoring for the hybrid and remote workforces.

"Our team spends countless hours each week with customers," said Steve Tabaska, TeleMate’s CEO, "that critical time spent is welcomed by our customers as they recognize we are not just another vendor… we are a technology partner that listens and delivers critical results against some of their most pressing UC&C challenges. Our innovation focus group compiled of IT, UC, and Telecom professionals, has confirmed release 7.8 has raised the industry bar by delivering the distinct ability to successfully bind session activity and traffic types as it crosses multiple platforms, applications, and manufacturers."

The binding of session detail across these once isolated systems and tools enable a host of prescriptive value points that range from instant troubleshooting to enhanced monitoring and correlated analytics that can benefits an entire organization.

According to recent Tech Decisions article, "72% of enterprises currently support between three and nine UC&C tools." These tools are critical pillars in each organization’s communications landscape yet a large majority of enterprises state that they are extremely concerned about their organization’s UC&C challenges. Much of the concern is based on having to support thousands of users that are distributed across in-office, hybrid, and home-shored environments. To add fuel and absolute chaos to the fire, these environments can exist across as many as nine different UC&C tools which can be a combination of on premise, cloud or hybrid in nature.

Tabaska goes on to say, "The great news, for the industry, is that we are absolutely positioned to help alleviate many of the challenges and daily angst that enterprises are facing. The innovative strides that we’ve implemented in the latest Predictive 7.8 release enables TeleMate to deliver proactive and prescriptive visibility across in-office, hybrid and remote workforces and, in many cases, regardless of the UC&C technologies that are used. We take a special type of pride in enabling our customers to be our north-star. Their challenges are our challenges, their wins are our wins and their peace of mind is our peace of mind."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About TeleMate:
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Today's Tip of the Day - Telephone Numbers

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Published: Friday, January 27, 2023

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2024 Buyers Guide Help Desk Software

 
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Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

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LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

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OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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