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News : ‘Telemedicine Helpline Centre to be Set Up in Punjab Medical Institutions’


Lahore, Pakistan, March 20, 2020 -- Punjab Governor Chaudhry Muhammad Sarwar has announced the establishment of corona telemedicine helpline centre in all public and private medical universities and colleges in the province. He said that the corona telemedicine helpline centre was being established in Muzaffarabad as matter has also been discussed with AJK President Masood Ahmed Khan.

No politics should be done at this difficult time in Pakistan as it can be done the rest of life. It is time to get united against corona, said the Punjab governor while talking to the media after inaugurating the Pakistan’s second telemedicine helpline centre at Services Hospital Lahore on Friday as well as addressing the meetings of vice-chancellors and representatives of various medical universities and colleges of Punjab.

On the occasion, Punjab Governor’s Principal Secretary Dr Rashid Mansoor, University of Health Sciences (UHS) VC Dr Javed Akram, King Edward Medical University (KEMU) VC Dr Khalid Masood Gondal, Fetima Jinnah Medical University VC Prof Dr Amir Zaman, Faisalabad Medical University VC Dr Zaffar Ali, Nashtar Medical University Multan VC Dr Mustafa Kamal and others were also present.

The Punjab governor said that all political and religious parties and ulema must play their role in the awareness campaign against corona. Punjab Governor Chaudhry Muhammad Sarwar said that 9,450 people who were doubtful of being affected by coronavirus contacted Pakistan’s first corona telemedicine helpline centre at University of Health Sciences Lahore during last 24 hours and got their online check-up by the doctors.

While out of them, only 10 persons were advised to get corona tests, and the rest were found with no corona symptoms. He said, "If all these people had rushed to hospitals along with their family members, they will be more vulnerable to danger of corona spread that is why people are time and again advised to avoid crowded places and stay home and follow safety measures as we jointly have to defeat corona."

Punjab Governor said that there was one medical university and nine medical colleges in Azad Jammu and Kashmir (AJK)." He said, "I have talked to AJK President Masood Ahmed Khan and we are setting up corona telemedicine helpline centre there." Steps are also being taken for setting up corona telemedicine helpline centres in all medical universities and colleges of Punjab.

Earlier in a meeting held at Governor’s House, UHS Vice Chancellor Dr Javed Akram gave a briefing to Punjab Governor Chaudhry Muhammad Sarwar and other participants. He said that more than 9,000 peopled contacted corona telemedicine centre through telephone calls, and around 200 doctors are available for people’s guidance at the telemedicine helpline centre round the clock. More doctors are contacting to serve at the telemedicine centre.

Punjab Governor Chaudhry Mohammad Sarwar said, "We are extending the scope of corona telemedicine helpline all over Punjab so as to provide instant advisory and awareness regarding corona hazards."


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - A Day In The Life Of Your Callers

Read today's tip or listen to it on podcast.

Published: Monday, March 23, 2020

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2022 Buyers Guide Knowledge Management


Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.


Combines knowledge management with call support as continue improvement.

eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.


FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.


Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!


Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.


Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.


ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.


Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.

With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.

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