News : TeleNet Selects CallScripter to Increase Efficiency
TeleNet Marketing Solutions, a lead generation and lead nurturing company has selected CallScripter, a global provider in agent guidance and call scripting technology, to optimise outbound campaign management workflow and performance.
Deploying a premise-based agent scripting solution for its call centre based in Bogart Georgia, USA, TeleNet will be using the special enhancements offered by CallScripter to manage and maintain its lead quality assurance process and maximise the returns from outbound lead generation programs.
Chris Engel, Vice President of Information Technology at TeleNet says,"CallScripter will enable us to continue to improve our internal processes and provide an excellent platform for our continued growth. Moreover, it will allow us to leverage new techniques, add more efficient workflows for agents and quality assurance, and provide extended reporting capabilities for both management team and our client-base. We feel that CallScripter is the solution that will allow us the necessary flexibility and platform independence as technology continues to evolve. Their commitment to continue to adapt to new opportunities and incorporate feedback from their customers gives us confidence that we will be well positioned for the years ahead."
Kevin Ellis, Sales Director at CallScripter says, "We are honoured to be selected by Telenet to provide them with a solution that will allow them to expand and enhance their already successful contact centre offering. They are another example of our recent successes in the North American market and we look forward to developing a successful relationship for many years to come."
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About TeleNet Marketing Solutions:
TeleNet is the lead generation and lead nurturing company.
Telenet Group is the largest provider of cable broadband services in Belgium. Its business comprises the provision of analog and digital cable television, fixed and mobile telephone services, primarily to residential customers in Flanders and Brussels. In addition, Telenet offers services to business customers all across Belgium and in Luxembourg under its brand Telenet Solutions.
Published: Friday, October 18, 2013