News : Telenor Denmark Reduces Customer Care Call Duration
Sept 9, 2014 -- Telenor Denmark has tapped Nokia Networks to cut the average length of the operator’s network-related customer care calls from 11 to 8 minutes, saving nearly 30 percent of time needed to solve problems.
Reporting Suite for Customer Care, a part of the Nokia Performance Manager, covers 2G, 3G and LTE networks built with equipment from multiple vendors.
"We aim to provide the best customer service of any operator in Denmark. The new Nokia Networks Performance Manager solution is already aiding us to deliver significantly better customer service levels. Plus, we are able to work more efficiently, which reduces our customer care costs," said Claus Nielsen, OSS senior developer at Telenor.
Posted by Veronica Silva Cusi, news correspondent
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About Telenor :
The Telenor Group is dynamic and flexible in its business approach, always exploring new markets and new technologies to make long-term investments. This is part of the reason why Telenor has grown from a national telephone service company in Norway to become one of the world's mobile provider in less than two decades. At the time of its Initial Public Offering in 2000, Telenor had a mobile subscriber base of 15 million. By the end of the third quarter 2009 this reached 172 million. The Telenor Group is now a driving force in the industry, engaging in pioneering research and technology development and other areas that are important to develop the core business of Telenor further.
Published: Thursday, September 11, 2014