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News : Telenor Extends Nordic Call Centre Contract with Skanska
Stockholm, Sweden, Sept 3, 2015 -- Telenor announced a new contract with international construction group Skanska to implement a cloud-based contact centre system across the Nordic region.
The contract is an extension and upgrade of an existing system that provides internal IT support in Finland and Sweden, as well as business support in Sweden. This autumn it will also be implemented in Norway.
Telenor said the system adds several new or enhanced features such as callback, call recording, and chat support.
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About Telenor :
The Telenor Group is dynamic and flexible in its business approach, always exploring new markets and new technologies to make long-term investments. This is part of the reason why Telenor has grown from a national telephone service company in Norway to become one of the world's mobile provider in less than two decades. At the time of its Initial Public Offering in 2000, Telenor had a mobile subscriber base of 15 million. By the end of the third quarter 2009 this reached 172 million. The Telenor Group is now a driving force in the industry, engaging in pioneering research and technology development and other areas that are important to develop the core business of Telenor further.
Skanska AB is a multinational construction and development company based in Sweden. Skanska is currently the 5th largest construction company in the world.
Published: Monday, September 7, 2015