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News : Telenor Launches Live Chat in Partnership with Brand Embassy
San Francisco, CA, USA, Feb 29, 2016 -- Telenor Serbia, part telco operator Telenor Group, partners with Brand Embassy to launch live chat and compete on customer experience. Telenor’s move to further connect digital customer service channels is driven by a change in customer behavior and demand for customers to co-create the service experience.
"It’s not enough anymore to just be providers of telco services," says Veljko Petrovic, Business Contact Center & Digital Support Manager at Telenor Serbia. "You must do much more to get customers as fans. For Telenor, that means going digital and being where our customers are every single day."
Brand Embassy, the omnichannel customer platform, is the technology and long-time partner behind Telenor Serbia’s digital customer experience strategy and live chat integration.
Posted by Veronica Silva Cusi, news correspondent
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About Brand Embassy:
Brand Embassy software helps companies to provide customer service on social media.
About Telenor Serbia:
The Telenor Group is dynamic and flexible in its business approach, always exploring new markets and new technologies to make long-term investments. This is part of the reason why Telenor has grown from a national telephone service company in Norway to become one of the world's mobile provider in less than two decades. At the time of its Initial Public Offering in 2000, Telenor had a mobile subscriber base of 15 million. By the end of the third quarter 2009 this reached 172 million. The Telenor Group is now a driving force in the industry, engaging in pioneering research and technology development and other areas that are important to develop the core business of Telenor further.
Published: Wednesday, March 2, 2016