News : Telenor Opens All Women Call Centre in Jharkhand
Jamshedpur, India, Oct 20, 2015 -- Telecom service provider Telenor India has inaugurated an all women contact centre in Jamshedpur (Jharkhand) with an aim to create employment opportunities for women in rural areas of Bihar and Jharkhand. The telecom provider has partnered with Tata BSS to manage the facility.
This is the third ‘all women’ call center for Telenor India. The other two centers are in Solan Himachal Pradesh and Ethakota near Hyderabad in Andhra Pradesh.
Vivek Sood, CEO, Telenor India said, "These centres will enable us to provide enhanced and consistent customer experience across all touch points. Basis an internal assessment, the customer satisfaction score has improved by 5 per cent, call quality scores and resolution rates have increased by 10 per cent and the repeat calls have gone down by 10 per cent at these centres."
The Jamshedpur centre will serve Telenor subscribers in Bihar and Jharkhand for which they can call on 121. Currently, this centre operates from 7 AM to 8 PM and has a capacity of 425 seats.
The company also operates an outbound call center from Patna called DIAL. This center supports "Project Sampark" that targets to reduce ‘mobile gender gap’ and increase rural women’s access to mobile phones.
The company reports that they have an aims to have at least 50 per cent women when hiring new employees for next few years. The women call center in Jamshedpur is a step towards this goal.
This is not the first time when the company has come out with an initiative to support women’s participation in their office. The company had recently announced six month paid maternity leave in order to retain its women employees. It has also implemented flexi timings and work from home policy.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Segment Your Customers
More Editorial From Telenor
About Telenor :
The Telenor Group is dynamic and flexible in its business approach, always exploring new markets and new technologies to make long-term investments. This is part of the reason why Telenor has grown from a national telephone service company in Norway to become one of the world's mobile provider in less than two decades. At the time of its Initial Public Offering in 2000, Telenor had a mobile subscriber base of 15 million. By the end of the third quarter 2009 this reached 172 million. The Telenor Group is now a driving force in the industry, engaging in pioneering research and technology development and other areas that are important to develop the core business of Telenor further.
Published: Wednesday, October 21, 2015