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News : Telenor Sweden, Intelecom Develop Customer Service Product
Oct 2, 2014 -- Telenor Sweden said it has launched a cloud-based customer service product for its corporate clients, developed in conjunction with Intelecom. It said Telenor Contact Center is part of its Telenor One Flexibel 2.0 service, which consists of a number of integrated telephony services that can be combined as the customer requires.
Telenor Contact Center deals with incoming voice calls to companies' switchboards or support numbers, but can also handle contact via e-mail, Facebook, Twitter, SMS and other channels. It has support for online chat services, enabling up to eight simultaneous exchanges.
Intelecom is a Norwegian company with subsidiaries in the UK, Norway, Sweden and Denmark. It employs over 200 people who design, develop and sell contact centre services. Since 2010, Intelecom Group and its subsidiaries have been fully owned by Herkules Capital.
Posted by Veronica Silva Cusi, news correspondent
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About Telenor :
The Telenor Group is dynamic and flexible in its business approach, always exploring new markets and new technologies to make long-term investments. This is part of the reason why Telenor has grown from a national telephone service company in Norway to become one of the world's mobile provider in less than two decades. At the time of its Initial Public Offering in 2000, Telenor had a mobile subscriber base of 15 million. By the end of the third quarter 2009 this reached 172 million. The Telenor Group is now a driving force in the industry, engaging in pioneering research and technology development and other areas that are important to develop the core business of Telenor further.
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Published: Monday, October 6, 2014