News : Telenor Sweden Opens Customer Care All Night to Reflect Use
Stockholm, Sweden, June 22, 2015 -- Telenor Sweden said it now provides round-the-clock customer services through every channel, to reflect increasing use of mobile internet service during the evenings.
It said mobile internet usage has more than quadrupled in the past four years, with the greatest increase between 23:00 hrs and 00:00 hrs, when it has increased by six times. Internet usage peaks between 21:00 hrs and 22:00 hrs.
Telenor added that the mobile network is more heavily used at 00:30 hrs than at 08:30 hrs.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Telenor Sweden
About Telenor Sweden:
The Telenor Group is dynamic and flexible in its business approach, always exploring new markets and new technologies to make long-term investments. This is part of the reason why Telenor has grown from a national telephone service company in Norway to become one of the world's mobile provider in less than two decades. At the time of its Initial Public Offering in 2000, Telenor had a mobile subscriber base of 15 million. By the end of the third quarter 2009 this reached 172 million. The Telenor Group is now a driving force in the industry, engaging in pioneering research and technology development and other areas that are important to develop the core business of Telenor further.
Published: Wednesday, June 24, 2015