News : Telenor Taps Tweakker to Cut Contact Centre Calls
Bærum, Norway, Oct 10, 2017 -- Telenor’s Norwegian opco has signed up MVNO cloud company Tweakker to help it cut the number of calls it gets to its contact centres.
The operator is piloting the vendor’s Device Guides solution, which offer consumers how-to guides and manuals designed to resolve device and service issues.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Mobilethink-owned Tweakker said it hoped to encourage almost one million Telenor Norway subscribers – one-third of its mobile subscribers base – to use its self-care support services.
Telenor Norway's Christina Endresen, Director of Customer Operations and Support, said: "Telenor Norway plans to move customer care away from brick buildings to the cloud.
"By having a Device Guides portal, care agents can easily direct the many calls they receive to the self-service solution or send the guide to the customer via SMS and email."
Pierre Hagendorf, CEO of Tweakker’s Cloud Service, said: "Gone are the days when all users wait in lengthy calling queues for support."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Break Monotony – Rotate Your Staff
More Editorial From Telenor
About Telenor :
The Telenor Group is dynamic and flexible in its business approach, always exploring new markets and new technologies to make long-term investments. This is part of the reason why Telenor has grown from a national telephone service company in Norway to become one of the world's mobile provider in less than two decades. At the time of its Initial Public Offering in 2000, Telenor had a mobile subscriber base of 15 million. By the end of the third quarter 2009 this reached 172 million. The Telenor Group is now a driving force in the industry, engaging in pioneering research and technology development and other areas that are important to develop the core business of Telenor further.
Published: Wednesday, October 11, 2017
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management. We achieve results through transforming our clients' businesses and delivering excellence in customer exp...
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensi...
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...