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News : Teleo Capital Portfolio Company, SharpenCX, Acquires Plum Voice

#contactcenterworld, @sharpentech

Boise, ID, USA, Nov. 15, 2023 - TELEO Capital Management, LLC ("TELEO") has announced the acquisition of The Plum Group, Inc ("Plum Voice"), a provider in AI driven voice-based customer interaction technology, by its existing portfolio company, Sharpen Technologies Inc. ("SharpenCX"). SharpenCX is an all-in-one unified contact center platform.

Headquartered in Boston, Massachusetts, Plum Voice is dedicated to enhancing business communication by offering AI-powered programmable communications, including Interactive Voice Response (IVR) systems and conversational AI.

The integration of Plum Voice's wide range of telecom, conversational AI, and dialog management technologies will help empower Sharpen's customer base with more powerful solutions.

"This strategic move strengthens Sharpen's progress in building the Contact Center of Tomorrow. The combined technology has been adopted by organizations across various industries to improve customer service, increase efficiency, and drive digital transformation," stated TELEO Capital.

#contactcenterworld, @sharpentech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About SharpenCX:
Company LogoAs your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Our contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can seeā€”and feel.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Thursday, November 16, 2023

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2024 Buyers Guide SaaS Solutions

 
1.) 
PRILINK

Agent Traffic Visualization
Gather network traffic from multiple agent's desktops, both on-site and remote, and produce an analytics from the network layer. This can quickly identify and resolve any connectivity issues encounter by agents.

Also tracks all RTP media streams, provide bidirectional measurement of Jitter
latency, packet loss and more....
 

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