Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
286
MEMBER
Heriadhi Waskitho
Quality Auditor
21
MEMBER
Joel Jesper Alino
Vice President for Business Development
69
MEMBER
Joseph Cheng
President
43
EXECUTIVE MEMBER
Mezy Fadhila
HSSE Supervisor
80

News : Teleo Capital Portfolio Company, SharpenCX, Acquires Webtext

#contactcenterworld, @sharpentech, @webtextdotcom

Boise, ID, USA, May 24, 2023 -- TELEO Capital Management, LLC ("TELEO") announced the acquisition of Webtext Holdings Limited ("Webtext"), an omnichannel messaging software solution, by its existing portfolio company, Sharpen Technologies Inc. ("SharpenCX"). SharpenCX is an all-in-one unified contact center platform.

Based in Galway, Ireland, Webtext is a Communications Platform as a Service (CPaaS) solution providing turnkey enterprise messaging for contact centers.

"Webtext's robust messaging capabilities combined with SharpenCX's agent-first solutions and advanced analytics backbone will continue to enhance and revolutionize the omnichannel contact center experience for both customers and agents," stated TELEO Capital.

"More companies see the benefits of cloud-native solutions, but the shift can be daunting. Now, through our combined digital engagement platform, customers can create omnichannel strategies today while making a full cloud migration over time," stated Pam Hynes, Chief Operating Officer of SharpenCX.

"SharpenCX gives our customers access to a broader suite of customer engagement solutions that improves the agent experience and brings them closer to their customers," stated A.J. Cahill, CEO and Co-Founder of Webtext.

Bowen acted as the exclusive M&A advisor to Webtext.

#contactcenterworld, @sharpentech, @webtextdotcom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Dorel Juvenile Group:
Company LogoLargest mfg of Child Restraints (Car Seats) in North Americia, Juvenile Products, Safety 1st Products, Eddie Bauer Brand, Quinny Brand, Home & Office Products
Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

About WEBTEXT:
Company LogoWEBTEXT is the only messaging provider that can seamlessly connect every existing Avaya or Cisco contact center and related business system to customers’ cell phones. Using proprietary applications and a network of global messaging gateways, WEBTEXT delivers rich mobile messaging that transforms customer journeys to create a new customer experience enabling more customers to be handled in their preferred channel with their preferred device. WEBTEXT messaging is easy to deploy and always allows customers to keep their existing voice provider.
Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Thursday, May 25, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5660 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =