#contactcenterworld, @sharpentech, @webtextdotcom
Boise, ID, USA, May 24, 2023 -- TELEO Capital Management, LLC ("TELEO") announced the acquisition of Webtext Holdings Limited ("Webtext"), an omnichannel messaging software solution, by its existing portfolio company, Sharpen Technologies Inc. ("SharpenCX"). SharpenCX is an all-in-one unified contact center platform.
Based in Galway, Ireland, Webtext is a Communications Platform as a Service (CPaaS) solution providing turnkey enterprise messaging for contact centers.
"Webtext's robust messaging capabilities combined with SharpenCX's agent-first solutions and advanced analytics backbone will continue to enhance and revolutionize the omnichannel contact center experience for both customers and agents," stated TELEO Capital.
"More companies see the benefits of cloud-native solutions, but the shift can be daunting. Now, through our combined digital engagement platform, customers can create omnichannel strategies today while making a full cloud migration over time," stated Pam Hynes, Chief Operating Officer of SharpenCX.
"SharpenCX gives our customers access to a broader suite of customer engagement solutions that improves the agent experience and brings them closer to their customers," stated A.J. Cahill, CEO and Co-Founder of Webtext.
Bowen acted as the exclusive M&A advisor to Webtext.
#contactcenterworld, @sharpentech, @webtextdotcom
Posted by Veronica Silva Cusi, news correspondent
Sharpen is a cloud native contact center platform that enables customer experience teams to establish a better relationship with their customers. This global platform eliminates costly on premises hardware, increases agent efficiency and makes customers happier through frictionless interactions. Sharpen is committed to building a global community of companies who believe that a happy customer is a loyal brand advocate waiting to happen.
WEBTEXT is the only messaging provider that can seamlessly connect every existing Avaya or Cisco contact center and related business system to customers’ cell phones. Using proprietary applications and a network of global messaging gateways, WEBTEXT delivers rich mobile messaging that transforms customer journeys to create a new customer experience enabling more customers to be handled in their preferred channel with their preferred device. WEBTEXT messaging is easy to deploy and always allows customers to keep their existing voice provider.
Published: Thursday, May 25, 2023
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