News : Teleopti Opens New Office in the Philippines
Manila, Philippines, June, 2017 -- Teleopti, a global provider in employee-focused Workforce Management (WFM) solutions, continues to strengthen its position in the US and BPO (Business Process Outsourcing) markets by opening an office in Manila, the Philippines.
Opening an office in the Philippines marks the company’s 17th regional base.
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"The Philippines has one of the largest contact-center agent populations in the world, with the majority working for large BPOs serving mainly US customers," says Olle Düring, CEO Teleopti AB. "Many of our big US clients have a large portion of their agents working from the Philippines and I truly believe that opening an office in Manila will strengthen our position in both the US and BPO markets."
Mervyn Lim, who has been Head of Business Operations for Teleopti APAC since 2012, has moved from Kuala Lumpur to Manila to head up the new office. It is now his task to accelerate growth and establish Teleopti as one of the key players within the workforce management market space in the Philippines as well as the rest of APAC.
"I am excited to increase our presence in the dynamic Philippines market," says Mervyn Lim. "We will continue to serve partners and customers across APAC, but the new office will help us focus on the BPO market in the Philippines in an effective, efficient manner."
Posted by Veronica Silva Cusi,, news correspondent
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
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