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News : Teleopti and Expertflow Pool their Workforce Management Expertise
Dubai, UAE, June 16, 2016 -- Teleopti and Expertflow, two providers in the contact center industry, are pleased to combine their know-how to offer their customers the necessary tools to run their contact center efficiently. Building on 25 years of combined experience, this partnership will further benefit the list of customers both companies have in the region.
These two companies combine efforts in order to continue building traction and seek new opportunities to strengthen their presence in the MEA region. "This strategic partnership brings Teleopti leadership in workforce management solutions and Expertflow knowledge in contact center technologies together, striving to put the adequate workforce management solution in the hands of industry professionals to help them meet their goals", says Peter Iskandar, Managing Director, Expertflow Egypt Middle East & Levant.
"It is a natural process for two companies like ours to search for new business possibilities and to join forces to tap new markets. Teleopti has been working on solidifying our customer base in the MENA Region in the last few years, and having the chance to do so with Expertflow was an opportunity we could not let pass us by," says Hossam Amer, Regional Manager, Teleopti MENA. He goes on to add "The importance of knowledge transfer cannot be underestimated, having a trusted partner implement our solution strengthens us as an organization, allowing the flow of feedback, challenges, and areas of improvement".
"I believe that this strategic cooperation can only expand our horizons. We have been working closely with Teleopti to provide our customers with the most reliable, stable and versatile solutions in the market. Partnerships like this open the doors for improvement and pushing boundaries, we can only hope that down the road, Teleopti and Expertflow will continue drawing on the strengths of each other, and make even more successful wins", concludes Peter Iskander.
Posted by Veronica Silva Cusi, news correspondent
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
We provide turn-key callcenter and voiceportal solutions in the Middle East and Africa. Our solutions are based on Cisco Technologies and other third party suppliers. We work with your local Cisco IPT partner who provides local support.
Published: Friday, June 17, 2016