News : Teleopti and PeakView Announce New Partnership
Stockholm, Sweden, Sept, 2018 -- Teleopti, a global vendor for workforce management (WFM) software and PeakView Communications, a provider of cloud application solutions, have now partnered. Together, Teleopti and PeakView will bring a new solution to the ever-changing business needs of the Cloud Contact Center.
PeakView supports enterprise companies as a technology solution provider and consulting firm, with a core focus on Cloud Contact Center solutions. Teleopti WFM Cloud delivers a functionality-rich platform while seamlessly integrating with Cloud Contact Center solutions for workforce forecasting, scheduling and management. Jointly, they bring a solution and customer experience opportunities to their customers.
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"Teleopti’s Workforce Management solution is among the best in the industry. This partnership empowers us in our mission to provide superior solutions to our clients, especially in the Cloud Contact Center space. We look forward to continued, accelerated growth and success as a result of this partnership," said Adam Rennert, President and Co-Founder of PeakView.
"I couldn’t be more excited to partner with PeakView, they are undisputed Contact Center experts in the industry. Both Teleopti and PeakView are focused on helping organizations optimize their customer service delivery and both are well known for having the highest customer satisfaction in the industry," said Rob Clarke, VP of North America Sales at Teleopti. "There couldn’t be a more perfect fit."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Teleopti
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Published: Wednesday, September 12, 2018
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