News : Teleopti and ZOOM Unite Globally to boost Cisco Performance
Contact centers can now combine resources, workforce and analytics in a single solution to improve customer satisfaction, profitability and employee engagement.
The extension of a partnership was announced between two tech firms with European roots. ZOOM customers, globally, can now access a complete suite of call recording, quality management, voice of the customer, speech analytics, business intelligence and workforce management solutions for contact centers and back offices utilizing Cisco Contact Center Express, Enterprise and Hosted platforms.
"We have been working together with Teleopti for many years on deals all over the world" says Simon Vostry, Founder & CEO of ZOOM International "and are very happy to formalize the partnership globally. Both companies share the same culture with a relentless focus on the customer experience and satisfaction and we very much enjoy working together." Vostry adds.
Following from the close partnership built up over the past years the companies, which share core values and a passion for innovation, are cementing their relationship and expanding their offering globally. A complete package including ZOOM Workforce Management powered by Teleopti is now available through a worldwide network of ZOOM certified partners. This partnership will ensure that customers have access to a single point of contact for both delivery and support.
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
About ZOOM International:
ZOOM International is a provider of innovative multimedia recording, quality management and speech analytics solutions for contact centers and unified communications. ZOOM’s solutions are designed to capture communications and provide critical detail in performance management while enhancing customer care, reducing business liability and improving customer retention rates. ZOOM’s specific focus on Cisco and Genesys provides a product for both the enterprise and commercial space. ZOOM is the vendor of choice for customers who demand ease of use, exceptional support, and attractive cost of ownership.
Published: Wednesday, October 14, 2015