News : Teleopti App Now Available for Talkdesk Customers in AppConnect
Stockholm, Sweden, Sept, 2017 -- Teleopti is proud to announce its availability to all Talkdesk customers on AppConnect. Talkdesk customers can now integrate Teleopti’s Workforce Management (WFM) technology into their contact center stack with just one click.
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"Talkdesk is thrilled to offer customers a new contact center experience that incorporates cutting-edge technology from Teleopti. We recognize them as a true innovator and are looking forward to building something great together,"said Robert Sur, Head of Platform at Talkdesk.
"Talkdesk is a disruptor in the contact center industry and we are excited to partner with them and provide their customers with our WFM suite in a way that has never been done before," said Magnus Geverts, Chief Business Development Officer, Teleopti. "The industry is modernizing and Teleopti’s history of innovation and customer satisfaction means we are equipped to solve the long-term WFM implementation challenges of today, thereby delivering better integration processes and higher value for customers."
#contactcenterworld, @Teleopti, @talkdesk
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consider Your Center As A Production Line
More Editorial From Teleopti
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Talkdesk is browser-based SaaS call center software for sales, support and marketing. It takes 5 minutes to setup and is completely customizable. Automate the telephone support process, know everything about the caller and enrich your helpdesk case and CRM histories by automatically integrating call logs, recordings, voicemails and cases into one customer profile. It seamlessly integrates with Nimble, Magento, Shopify, BigCommerce, Zendesk, Desk.com, Freshdesk, LiveChat and others.
Published: Tuesday, September 19, 2017
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