News : Teleopti Celebrates 10 Years in the Middle East
Dubai, UAE, June 16, 2016 -- Teleopti is celebrating its tenth year anniversary operating in the MENA region.
It was in 2006 that Teleopti management team understood the need to expand its business into this fast evolving region, and within a year a representative office was opened. The results quickly exceeded expectations. The company started with just a couple of employees and one customer, but now boasts more than 50 established customers.
"I vividly remember my first deal closing. Teleopti has undergone spectacular growth since. We proud ourselves in taking part of transforming the face of customer service in the region", commented Hossam Amer, Regional Manager, Teleopti MENA. "Over the past decade we have witnessed contact centers transforming, we can say with absolute confidence that they are on the right track", Hossam adds.
Posted by Veronica Silva Cusi, news correspondent
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Published: Friday, June 17, 2016