News : Teleopti Celebrates 25 Years of Innovation with Customers and Partners
Stockholm, Sweden, Sept, 2017 -- Teleopti, a provider of user-friendly, employee-focused Workforce Management (WFM) solutions, this year celebrates 25 years of software innovations for customer service support. Built on a foundation of entrepreneurial spirit, self-funding and strategic growth phases, Teleopti is proud to continue, and celebrate, its profitable development.
"Our 25-year anniversary comes as everything that we have been endorsing over the years becomes an actuality. We are seeing the ever-increasing conversion to the Cloud, even more parts of the WFM process are being automated, while omnichannel has been available for many years it has now become a common part of the customer experience, and, rather than just the most basic functions becoming mobile so too are more advanced functions." says Olle During, CEO of Teleopti. "Our focus is to keep Teleopti WFM competitive in this environment, and ensure that Teleopti is easy to consume as a user and work with as a business."
Nils Bildt, Founder and Executive Chairman of Teleopti reflects, "Seeing our satisfied customers and stellar partners, as well as our ambitious colleagues (both old and new, from thirty countries) grow in competence, professionalism and commitment, gives a sense of thankfulness, humility, pride and intense joy to Marita and me. Equally, having started to manage, and seeing the company continue to be managed, with a compounded rate of 25% per year for 25 years, being profitable every year and becoming the leading global provider of Cloud WFM Services is an enormous achievement by customers, partners, colleagues and the board! Many thanks to everyone!"
Posted by Veronica Silva Cusi, news correspondent
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Published: Tuesday, September 26, 2017
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