News : Teleopti Launches Cloud Workforce Management Solution on Genesys AppFoundry
Stockholm, Sweden, March 12, 2018 -- Teleopti has announced that its Cloud workforce management (WFM) solution is now available on Genesys(R) AppFoundry – a dedicated customer experience marketplace.
"The Cloud-to-Cloud integration of Teleopti’s WFM software on Genesys AppFoundry is the optimal combination for contact centers tailoring their customer experience suite to match business needs. Contact centers can select the best products, install them easily, and empower agents with work experiences that are fair, integrated and engaging," said Magnus Geverts, Chief Business Development Officer, Teleopti.
Teleopti WFM Cloud is now available with Genesys PureCloud(R), a unified, all-in-one customer engagement and employee collaboration platform.
Customers who access Teleopti WFM Cloud over the Genesys Customer Experience Platform will receive the full capabilities of Teleopti’s WFM automation – multi-channel forecasting, multi-skill scheduling, optimized staff planning, intraday monitoring and much more - with the option to further build and tailor their WFM suite.
Posted by Veronica Silva Cusi, news correspondent
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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
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Published: Tuesday, March 13, 2018
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