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News : Teleopti Launches Cloud Workforce Management Solution on Genesys AppFoundry

#contactcenterworld, @Calabrio, @Genesys

Stockholm, Sweden, March 12, 2018 -- Teleopti has announced that its Cloud workforce management (WFM) solution is now available on Genesys(R) AppFoundry – a dedicated customer experience marketplace. 

"The Cloud-to-Cloud integration of Teleopti’s WFM software on Genesys AppFoundry is the optimal combination for contact centers tailoring their customer experience suite to match business needs. Contact centers can select the best products, install them easily, and empower agents with work experiences that are fair, integrated and engaging," said Magnus Geverts, Chief Business Development Officer, Teleopti.

Teleopti WFM Cloud is now available with Genesys PureCloud(R), a unified, all-in-one customer engagement and employee collaboration platform. 

Customers who access Teleopti WFM Cloud over the Genesys Customer Experience Platform will receive the full capabilities of Teleopti’s WFM automation – multi-channel forecasting, multi-skill scheduling, optimized staff planning, intraday monitoring and much more - with the option to further build and tailor their WFM suite. 

#contactcenterworld, @Calabrio, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: Teleopti


About Calabrio:
Company LogoCalabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
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About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Tuesday, March 13, 2018

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2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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