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News : Teleopti Named Leading Worldwide WFM Vendor by DMG Consulting
Sweden March, 2016 --Teleopti, a global provider in workforce management software for contact centers announced that it has been named a top Workforce Management (WFM) provider by DMG Consulting LLC in the 2016 WFM Product and Market Report.
Teleopti’s leadership position is a demonstration of its ability to execute on its core values of closeness, commitment, professionalism and speed. By delivering Workforce Management capabilities that helps organizations strategically plan and manage their business ensures that they are able to deliver an exceptional experience for both its employees and customers.
According to Donna Fluss, President, DMG Consulting LLC "WFM remains the most important productivity tool in contact centers, and will continue to be so for years to come."
As detailed in the report Teleopti achieved a perfect rating in many of the categories including training, implementation, vendor communication and product innovation. Teleopti also received a perfect overall customer satisfaction score.
"Being rated as a top Workforce Management vendor for the second year is a great testament to our focus and commitment to deliver excellent service to our customers from the time we begin implementation to ongoing support," said David Pahlman, President of Teleopti Inc. "Our continued investment in our WFM solution coupled with our continued growth is validation of our unique ability to provide customers with superior technology."
"We are very proud to once again be recognized as a leading Workforce Management vendor by DMG," said Olle Düring, CEO of Teleopti. "Their reports provide invaluable insights for end users looking to build world-class contact centers by leveraging technology, process and people."
Posted by Laura Collins, Editorial Management
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Published: Wednesday, March 30, 2016