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News : Teleopti Partners With Cicero
Cary, NC, Dec 9, 2014 -- Cicero Inc. (OTCBB: CICN), a provider of desktop activity intelligence and improvement software for the back office and contact center, and Teleopti, a global provider in workforce management (WFM) software for contact centers, announced a new partnership to bundle the Cicero Discovery Sensor Suite with Teleopti's front and back office WFM solution.
"The employee desktop is at the center of each contact center interaction and back office transaction. It contains a goldmine of valuable data about your employee's performance, the technology they use, your business processes, and most importantly, the customer experience," stated Tom Aiello, SVP Worldwide Sales. "We look forward to working with Teleopti in delivering desktop activity intelligence as part of their WFM solution."
Posted by Veronica Silva Cusi, news correspondent
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Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own.
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Published: Friday, December 12, 2014