News : Teleopti Reimagines Workforce Management with Launch of Grant the Chatbot
Stockholm, Sweden -- Teleopti launched Grant, the workforce management (WFM) chatbot, developed to help companies revolutionize their intraday automation with AI-optimized employee self-service. Teleopti’s bot assistant leverages Microsoft Azure Bot Service to deliver a more agile, efficient process for internal communication and customer service staffing. Driving intraday operations with AI technology allows companies to improve every aspect of their customer service organization from their business processes to how their employees work.
"Employee engagement has always been at the core of our development focus, but it isn’t a static, one-size-fits-all matter, which is why we are constantly innovating around how to push the boundaries of WFM and employee-engagement functionality," says Olle Düring, CEO at Teleopti.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Olle Düring continues, "New technological opportunities, such as chatbots, offer clear benefits for automating customer communication. With our 100% focus on WFM we’re taking these innovations into workforce management. Developing WFM embedded with machine learning and bot technology helps our customers improve their planning and operations, as well as create more empowering self-service for their teams."
"We’re excited to see Teleopti using Microsoft Azure to transform their business with AI," said Eric Boyd, corporate vice president, Azure AI, Microsoft. "By infusing their apps with Azure Cognitive Services, Teleopti has built an intelligent Workforce Management chatbot that can interact with employees in a natural way, helping drive better workforce management and stronger employee engagement."
Mattias Engblom, CTO at Teleopti concludes, "Like all new recruits, we are excited for Grant’s development and growth. The joy of AI is that Grant’s conversations will continue to become more complex as he learns from his chats with employees. Just like all our iterative development processes, we will also listen to the input from customers to develop the areas where they have the greatest need for Grant’s assistance."
Today's Tip of the Day - Patronising Agents
More Editorial From Teleopti
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Published: Tuesday, May 7, 2019
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management. We achieve results through transforming our clients' businesses and delivering excellence in customer exp...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...