News : Teleopti Releases a Schedule Gadget for Cisco Finesse
Stockholm, Sweden, Oct 2, 2016 -- Teleopti, a global provider in workforce management software for contact centers, announced the release of an integrated schedule gadget for the Cisco Finesse Unified Desktop solution used by agents and managers across the world.
By integrating the Teleopti ASM with Cisco Finesse gadget interface, agents remain informed and empowered to meet the expectations set on them. By integrating into a unified desktop, agents are presented information seamlessly and can focus on the customer needs.
Posted by Veronica Silva Cusi, news correspondent
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophis¬ticated, localised and easy to use. Teleopti focuses on helping contact centres, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, October 5, 2016