News : Teleopti Signs Alliance with Brazil's ddCom Systems
Oct 14, 2014 -- Workforce management (WFM) and telecom expense management (TEM) systems provider Teleopti has signed a partnership agreement with Brazilian firm ddCom Systems, a provider and integrator of contact centre solutions.
Under the agreement, ddCom System and Teleopti will offer the latter's Teleopti WFM 8 solution in the local market.
Some of ddCom Systems include Atento, Contax, Itaú, Bradesco, HSBC, PEPSICO, IBM, BM&F and TMKT.
Posted by Veronica Silva Cusi, news correspondent
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
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