News : Teleopti Together With ZOOM Recognized in the Magic Quadrant
Teleopti, a provider in Workforce Management software for contact centres, announces their repeat inclusion together with ZOOM International, in the newly published Gartner, "Magic Quadrant for Contact Center Workforce Optimization" report, by Jim Davies and published 20 November 2013.
"In our view, Teleopti & ZOOM’s position in Gartner’s Magic Quadrant for Contact Center WFO is an important recognition of our strategic focus and deep expertise in helping enterprises transform how they deliver value to their customers in today’s rapidly changing mobile world", says Olle Düring, CEO Teleopti AB
"After many years of working with Teleopti on a world-wide cooperation, we are pleased to be recognized again by Gartner as one of the WFO providers with a complete product portfolio and a partner-centric strategy", says Šimon Vostrý, Founder and CEO, ZOOM International
Teleopti is together with ZOOM positioned as a Niche player in Gartner’s Magic Quadrant for the second year. The Teleopti-ZOOM joint WFO solution brings together the best of Workforce Management and Quality Management domains into a single, fully integrated suite. The success of the global joint go-to-market value proposition has spurred an evolution into an OEM-partnership where ZOOM now provides Teleopti solutions through their extensive reseller network in North America.
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
About ZOOM International:
ZOOM International is a provider of innovative multimedia recording, quality management and speech analytics solutions for contact centers and unified communications. ZOOM’s solutions are designed to capture communications and provide critical detail in performance management while enhancing customer care, reducing business liability and improving customer retention rates. ZOOM’s specific focus on Cisco and Genesys provides a product for both the enterprise and commercial space. ZOOM is the vendor of choice for customers who demand ease of use, exceptional support, and attractive cost of ownership.
Published: Thursday, December 19, 2013