News : Teleopti Launches New Online Calculator Tools
Teleopti, a global provider of workforce management (WFM) software, has launched its new online calculator tools that help companies to see tangible benefits when applying its workforce management (WFM) solution. Using the free WFM Savings Calculator (and the ROI Calculator that Teleopti partners can use), companies can see how using a workforce management solution could help to create optimised, cost-efficient schedules for customer-service agents, while ensuring staff wellbeing and a good working environment.
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Nick Smith, Teleopti’s Business Manager UK & Ireland said, "We have designed our online calculators to help companies see how workforce management tools can improve their work schedules to manage staff wellbeing and still meet business requirements. They form part of our three-part approach to the deployment of WFM, helping companies to ensure engaged and positive employees which in turn deliver customer satisfaction and profitability.
"Our solution helps organisations to focus on creating schedules that take into account lifestyle factors, resulting in a happier workforce with staff that are less likely to leave therefore, reducing attrition and improving service levels - a win-win for any company. The ROI calculator, which our partners can use with prospects, also demonstrates the project timeline and how quickly a company can see a return on investment from implementing a Teleopti workforce management solution."
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More Editorial From Teleopti
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Published: Friday, November 17, 2017
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