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News : Teleperfomance Hand Enniskillen Centre Back to Liberty

#contactcenterworld, @Teleperformance, @libertyirl

Enniskillen, Northern Ireland, March 4, 2020 - Five years after it took over the former Quinn Direct centre in Enniskillen to great fanfare, Teleperformance have handed management of the business back to Liberty Insurance.

Teleperformance took over management operations at the Carran Business Park call centre in Enniskillen, which is Liberty Insurance’s base in the North, in October 2015.

The take-over attracted no shortage of publicity at the time, with then Finance Minister Arlene Foster and Invest NI among those on hand to celebrate the company’s pledge to bring 800 jobs to the town.

Questions have been raised over the past number of years about exactly how many of those 800 jobs actually materialised, however the company has been continuously recruiting. In fact, even on Monday after it had been confirmed the company would no longer be operating the centre Teleperformance were still advertising jobs for customer service advisors.

A spokesman for Liberty Insurance has assured the Herald that all those hired by Teleperformance to work for Liberty over the past number of years would be kept on.

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The spokesman said that following a review of Liberty’s operating model in its European market, the company had decided "to re-integrate our call centre in Enniskillen into the Liberty business."

"For the last five years the call centre in Enniskillen has been serviced and operated by Teleperformance on behalf of Liberty Insurance," said the spokesman.

"A consultation process is currently underway between Teleperformance and all affected staff. Liberty Insurance is working closely with Teleperformance to ensure the continuation of excellent customer service to Liberty customers.

"It is expected that the consultation phase will be concluded by April 1st, after which Liberty Insurance will assume responsibility for the Enniskillen call centre and its employees."

The spokesman added: "All employees currently working on the Liberty Insurance account in the Enniskillen call centre will have the opportunity to continue to do so, with no change to their terms and conditions."

"This decision was taken with a view to consolidating and improving Liberty’s business for the benefit of customers and staff, and reflects Liberty’s commitment to investing in our processes, technology, people and brand."

#contactcenterworld, @Teleperformance, @libertyirl

Posted by Veronica Silva Cusi, news correspondent
Source: https://fermanaghherald.com


About Teleperformance:
Company LogoTeleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Friday, March 6, 2020

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2020 Buyers Guide Headsets

 
1.) 
Premium Listing
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide
PH: 800-826-4656


2.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
PH: 644 9201929

3.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
PH: 800-399-3224

4.) 
CTCOMM

Plantronics
Jabra
Sennheiser

5.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
PH: +44 (0)1258 820100

7.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.
PH: +35924110203

8.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
PH: 0086-592-7177232
 
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